Terms and Conditions - Penge House Clearance
Welcome to Penge House Clearance. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Service Provision
We offer comprehensive house clearance services in Penge and surrounding areas. Our services include removal of unwanted items, recycling, donation, and disposal in an environmentally responsible manner.
1.1 Scope of Services
- House clearance for residential properties
- Office and commercial clearance
- Clearance of specific items such as furniture, electronics, and appliances
- Recycling and donation services
2. Booking and Scheduling
All services must be booked in advance. We strive to accommodate your preferred dates and times, but availability cannot be guaranteed.
2.1 Confirmation
Upon booking, you will receive a confirmation email or call outlining the scheduled date, time, and scope of services.
3. Pricing and Payment
Our pricing structure is based on the size of the property, the volume of items, and the complexity of the clearance.
3.1 Estimates
We provide free, no-obligation estimates prior to commencing work. Estimates are subject to change based on actual conditions encountered during the clearance.
3.2 Payment Terms
Payments are due upon completion of the service. We accept various payment methods, including cash, credit/debit cards, and bank transfers.
4. Cancellation Policy
If you need to cancel or reschedule your booking, please notify us at least 24 hours in advance. Cancellations made within 24 hours may be subject to a cancellation fee.
4.1 No-Show Policy
If our team arrives for the clearance and you are not available, a no-show fee may apply.
5. Liability and Responsibility
Penge House Clearance strives to handle all items with care. However, we are not liable for any pre-existing damage to items or property.
5.1 Damages
In the unlikely event of damage caused during clearance, please notify us immediately. We will assess the situation and determine appropriate compensation.
5.2 Insurance
We maintain liability insurance to cover any unforeseen incidents during our services.
6. Environmental Responsibility
We are committed to reducing environmental impact through responsible disposal, recycling, and donation of items whenever possible.
6.1 Recycling
Suitable items are recycled to minimize waste and promote sustainability.
6.2 Donations
Usable items are donated to local charities and organizations to support the community.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during booking and service provision is used solely for service delivery and will not be shared with third parties without your consent.
7.1 Data Protection
We adhere to all relevant data protection laws to ensure the security and confidentiality of your information.
8. Dispute Resolution
In the event of any disputes arising from our services, we encourage you to contact us directly to seek an amicable resolution. If a resolution cannot be reached, the matter may be referred to a relevant dispute resolution body.
8.1 Mediation
We are open to mediation as a means of resolving any conflicts or disagreements.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any legal actions arising from these terms will be subject to the exclusive jurisdiction of the courts in the UK.
9.1 Jurisdiction
By engaging our services, you agree to submit to the jurisdiction of the UK courts for any disputes.
10. Amendments to Terms and Conditions
Penge House Clearance reserves the right to amend these terms and conditions at any time. Any changes will be communicated to you in writing and will take effect immediately upon notification.
10.1 Notification of Changes
Updates to the terms and conditions will be provided through official communication channels, ensuring you are informed of any modifications.
11. Acceptance of Terms
By booking and utilizing our house clearance services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
If you have any questions or require further clarification regarding our terms and conditions, please feel free to reach out to us prior to engaging our services.