Penge House Clearance Accessible Services

Penge House Clearance is committed to making our clearance and removal services accessible to everyone across the Penge area. This accessibility statement explains how we approach inclusive service delivery for residents, landlords and local organisations. We recognise the importance of clear, usable information and practical on-site access during every house clearance.

Our accessibility work covers digital and physical touchpoints. We regularly review documents, online content and booking processes to support people using assistive technology. We strive to remove barriers and to provide alternative formats when required, while keeping safety and environmental responsibility central to our Penge property clearance practice.

We follow industry best practice and aim to meet WCAG 2.1 AA standards for our published content. Key digital commitments include:

• Screen-reader support: semantic headings, ARIA where needed, and meaningful link text to help people who use screen readers find service details and booking steps;
• Keyboard navigation: interactive controls and forms are operable without a mouse so that booking information and accessibility options are reachable using a keyboard;
• Readable content: clear language, structured headings and sufficient contrast to help people with low vision or cognitive differences.

When we provide in-home or on-premises clearance services in Penge, our staff follow a checklist to support mobility and sensory needs. This includes confirming access routes, identifying potential hazards and offering assistance with moving items as required. Our Penge clearance teams are trained to be patient and to adapt communication methods for each situation.

For customers preparing for a house clearance in Penge, we can describe on-site procedures in advance and note any accessibility requirements on the job order. We will make reasonable adjustments to schedules, entry arrangements and handling of personal items to respect dignity and safety.

We are committed to continuous improvement. Regular audits of our online content and staff training help us maintain standards and address newly identified barriers. If any part of our service is not accessible, we will consider alternative arrangements to ensure fair access to our Penge clearance services.

To make it easier to understand what we offer, we publish clear descriptions of our standard clearance steps and accessibility options. These descriptions include assistance with heavy lifting, unpacking or sorting where appropriate, and respectful handling of sensitive items.

If you need specific support during a property clearance, please let us know in advance so we can prepare. We aim to respond promptly and to communicate adjustments clearly. Our goal is to deliver a safe, accessible and efficient Penge house clearing experience for everyone involved.

If you have concerns about accessibility or need information in an alternative format, please contact our accessibility coordinator through the company’s published contact channels. We will acknowledge requests and work with you to provide suitable arrangements within a reasonable timeframe. Accessibility is integral to how we operate across the Penge locality.